Returns & Refunds

30-Day Returns

Not happy with your Calmpaw product? Email support@heycalmpaw.com within 30 days of delivery for a full refund. You do not need to ship the product back unless we ask — we'd rather you donate it to a local shelter.

How to start a return

1. Email support@heycalmpaw.com with your order number and a one-sentence reason.
2. We respond within 24 hours (Mon-Fri).
3. Refund processes to your original payment method within 5-10 business days.

Damaged or wrong item

If your order arrived damaged or you received the wrong item, send a photo to support@heycalmpaw.com and we will send a replacement or refund immediately — no return needed.

What's not refundable

Used items past 30 days. Items lost due to incorrect shipping address provided at checkout.

Questions? support@heycalmpaw.com — real humans, 24-hour response time.